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Restaurant Reservation System

Restaurant Reservation System

The Ultimate Guide to Restaurant Reservation Systems: Everything You Need to Know to Get Started

5

min read

|

Mar 21, 2024

Why Reservation Systems Matter

Running a successful restaurant is about much more than great food; it’s about creating a seamless customer experience, optimizing operations, and, most importantly, growing revenue. While traditional reservation systems focus on operational efficiency—like table turnover and reducing no-shows—these offer only marginal gains.


The real challenge? Consistently growing sales across all segments.
Most restaurants experience high demand during peak segments, such as Friday and Saturday dinners, but 11 out of 14 sales periods (Monday to Sunday, lunch and dinner) are often underperforming. Without tools to visualize these gaps or take actionable steps, restaurants rely too heavily on peak times, leaving significant revenue opportunities untapped.


Oddle Reserve changes that. It combines robust operational capabilities with growth-driven tools to help restaurants optimize their operations while unlocking untapped revenue potential.



What Is a Restaurant Reservation System?

A restaurant reservation system allows customers to book tables online while helping restaurants manage these bookings efficiently.


Traditional vs. Growth-Focused Systems

Traditional systems are designed primarily for operational efficiency, but they fail to address the larger need: how to grow sales consistently across all time slots. Oddle Reserve bridges this gap by combining advanced operational features with growth tools to empower restaurants.


Key operational features of Oddle Reserve include:

  • Timeline View: Easily track and manage reservations across the day for smooth operations.

  • Floor Plan View: Visualize table assignments and layouts for better coordination.

  • Mobile View: Manage reservations on the go with a mobile-friendly interface.

  • Real-Time Notifications: Get instant updates on new reservations, cancellations, or changes.

  • Card Guarantee & Payment Request: Minimize no-shows and secure reservations with payment guarantees.

  • Table Combination: Flexibly manage larger groups by combining tables as needed.

  • Automated Customer Confirmation & Status Management: Reduce manual work with automated confirmation messages and status updates.

  • Guest Self-Edit Reservations: Empower customers to manage their own reservations, reducing back-and-forth communication.


With Oddle Reserve, restaurants can confidently say they’re not just keeping up with the industry standard—they’re setting it.


Benefits of a Restaurant Reservation System

  1. Reduce No-Shows:
    Tools like card guarantees and payment requests significantly reduce no-shows, securing revenue even before diners arrive.

  2. Boost Revenue Across All Segments:
    Oddle Reserve’s sales visualization tools identify underperforming segments, empowering restaurants to take action with tailored campaigns for periods like weekday lunches or slower dinner slots.

  3. Turn First-Time Diners into Advocates:
    With automated feedback loops, Oddle Reserve gathers customer reviews and prompts satisfied diners to leave Google reviews, boosting online visibility and creating a flywheel effect for new customer acquisition.

  4. Enhance Customer Experience:
    Features like guest self-edit reservations and real-time notifications create a seamless experience, reducing friction for customers and restaurant staff alike.

  5. Optimize Operations with Advanced Features:
    Tools like floor plan view, table combination, and automated status management ensure that staff are always in control, even during the busiest times.


Features to Look for in a Reservation System


When choosing a reservation system, it’s essential to look for features that address both operational needs and growth opportunities.


  • Sales Visualization Tools: Identify opportunities across all 14 segments (Monday to Sunday, lunch and dinner) and act on underperforming periods.

  • Integrated Marketing Tools: Segment customers and create targeted campaigns to fill slower periods.

  • Automated Feedback Loop: Gather and amplify positive customer reviews to drive new business.

  • Comprehensive Operational Features: From timeline view to mobile management, ensure your team has the tools they need to handle any situation with ease.

  • Seamless Ecosystem Integration: Connect reservations with loyalty, marketing, and e-commerce solutions for a holistic growth strategy.




Oddle Reserve: A System Built for Restaurants

Oddle Reserve is not just a reservation system—it’s a growth engine designed to help restaurants unlock untapped revenue opportunities while delivering exceptional operational efficiency.


How Oddle Reserve Stands Out

  • Advanced Operational Tools: Manage every aspect of reservations with features like floor plan view, card guarantees, and real-time notifications, ensuring smooth operations even on busy days.

  • Visualize Revenue Opportunities: Track performance across all 14 segments and identify opportunities to grow sales.

  • Automated Customer Feedback: Turn first-time diners into advocates by encouraging positive online reviews.

  • Integrated Campaigns: Launch targeted promotions using Oddle’s marketing tools to re-engage lapsed customers and fill slower periods.

  • Ecosystem Power: Oddle Reserve integrates seamlessly with loyalty and eShop tools to drive both dine-in and delivery sales.


Success Stories

One restaurant using Oddle Reserve reduced no-shows by 40%, increased weekday lunch reservations by 20%, and saw a 30% uplift in Google reviews within three months—all by leveraging Oddle’s comprehensive operational and growth-driven features.


Common Mistakes When Choosing a Reservation System

  1. Focusing Solely on Price:
    Cheaper systems often lack critical features like payment guarantees, sales visualization, and marketing tools, which are essential for long-term growth.

  2. Neglecting Sales Growth Capabilities:
    Systems that only focus on table turnover fail to address the bigger challenge of filling underperforming time slots.

  3. Ignoring Operational Complexity:
    Without advanced features like table combination and real-time notifications, managing reservations during peak hours becomes unnecessarily stressful.


How to Get Started with Oddle Reserve

  1. Book a Demo: See how Oddle Reserve combines advanced operational tools with growth capabilities to transform your reservation process.

  2. Onboard Your Team: With a user-friendly interface and full support, your staff will be ready to optimize reservations immediately.

  3. Leverage Growth Features: Use sales visualization, marketing tools, and ecosystem integrations to maximize revenue across all segments.



Click here to book a demo and transform your reservations today.


Ready to turn your reservations into a growth engine?
Oddle Reserve empowers you to not only manage bookings with advanced operational features but also grow revenue consistently across all segments.


Get started with Oddle Reserve today!

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Upscale dining meets smart solutions! Popular Italian restaurants in KL like Zenzero switched from Umai to Oddle, cutting subscription costs by 50% with a flexible usage-based model.


Oddle made selling tickets for Italian Week a breeze, reducing no-shows and simplifying deposit collection for large bookings.

Upscale dining meets smart solutions! Popular Italian restaurants in KL like Zenzero switched from Umai to Oddle, cutting subscription costs by 50% with a flexible usage-based model.


Oddle made selling tickets for Italian Week a breeze, reducing no-shows and simplifying deposit collection for large bookings.