Question 1

What is Oddle Loyalty & CRM System?

Accepted Answer

Oddle Loyalty & CRM is a results-driven digital loyalty solution that helps restaurants turn casual diners into loyal fans. Unlike traditional programs that rely on discounts or points, Oddle uses a check-in based system to capture valuable customer data and drive repeat visits through personalised, automated campaigns.

Question 2

How does Oddle’s loyalty programme work?

Accepted Answer

Guests check in via QR or NFC at every visit. On their first check-in, they receive a welcome item and a return voucher. After the visit, they are prompted to leave a Google review, and receive an automated reminder to redeem their voucher — all timed to maximise the chance of a return visit. Every interaction feeds into Oddle’s CRM and marketing engine for smarter targeting.

Question 3

How is this different from a points-based loyalty system?

Accepted Answer

Traditional points systems often reward diners who would return anyway. Oddle’s approach focuses on shaping diner behaviour — rewarding visits when they matter most. With built-in automation and CRM insights, Oddle helps you grow retention with precision, not guesswork.

Question 4

Why is this loyalty programme ideal for restaurants?

Accepted Answer

Most loyalty tools were not built for restaurants. Oddle’s check-in rewards system works across dine-in and delivery, is easy to use, and integrates directly with your marketing workflows. It increases visit frequency, improves feedback collection, and helps restaurants capture data from all diners — not just the one who paid.

Question 5

How does Oddle's Loyalty & CRM system help restaurants better understand their customers?

Accepted Answer

With Oddle's built-in CRM capabilities, you can access valuable customer insights like visit frequency and redemption behavior. Once data is collected, Oddle's marketing engine enables you to reach your customers with targeted campaigns, helping to drive repeat visits and boost engagement.

Question 6

Can Oddle Loyalty be used by both independent restaurants and groups?

Accepted Answer

Yes. Oddle Loyalty is fully scalable — from single outlets to multi-location chains. Whether you're a neighbourhood café or an expanding brand, Oddle provides the tools to drive repeat visits at scale.

Question 7

What makes Oddle Loyalty different from other loyalty software?

Accepted Answer

Oddle’s pricing is success-based — there are no long-term contracts. We only win when your customers come back. Combined with CRM insights, voucher flows, and automation, it’s one of the most effective loyalty systems designed specifically for restaurants.

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