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Customer Stories

Customer Stories

線上會員成長超過15倍!鼎旺麻辣鍋O2O經營實戰分享

3

min read

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Sep 23, 2022

鼎旺的創辦人林鳳珠,經四川師傅傳授麻辣湯頭後,調整成適合台灣的口味,成立麻辣鍋名店鼎旺,現在由第二代接班人Wendy經營。「受到媽媽影響,我覺得鼎旺的文化就是像家一樣的麻辣火鍋。」Wendy表示,一鍋麻辣湯,延續30年來最原始的味道,把辣油撇開肴一點辣湯,然後加一點蒜花,加一點白醋跟麻油,這個味道,讓鼎旺至今仍一位難求。



靠著口耳相傳,鼎旺擁有一群忠實顧客,Wendy希望能讓更多人有機會品嘗鼎旺的料理,因此與Oddle合作,建立線上訂餐系統,客人能夠藉由網頁訂餐或餐點外送吃到鼎旺,也能減少現場外帶等候時間。除此之外,鼎旺也能根據客戶的訂購次數、客單價、偏好等等資料,經營顧客關係與再行銷,光是在2021上半年,鼎旺的新會員人數已成長15倍以上。



線上訂餐服務使鼎旺得以在保留原始的價值下,讓老店延續新生命,期許鼎王能夠做五十年、一百年,像日本職人店一樣的堅毅精神。



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